— Legal

Privacy Policy

Effective date: 1 January 2026 · Last updated: 1 January 2026

TOT Atelier Pvt. Ltd. ("TOT", "we", "us") operates this website and any related services. This policy explains what personal information we collect, why we collect it, and how you can exercise your rights. By using our website or purchasing from us, you agree to the practices described here.

1. Information we collect

We collect information you give us directly — your name, email address, shipping and billing address, phone number, and payment details when you place an order or create an account. We also collect information automatically — your IP address, browser type, pages visited, and referring URL — through cookies and similar technologies.

2. How we use your information

To process and fulfil your orders, including sending shipping confirmations and tracking details.
To send transactional emails such as order receipts and delivery updates.
To send our newsletter and marketing communications, where you have opted in. You may unsubscribe at any time via the link in any email.
To improve our website, understand how customers discover us, and prevent fraud.
To comply with our legal obligations under Indian and applicable international law.

3. Payment processing

We do not store your full card details on our servers. Payments are processed by PCI-DSS compliant third-party payment processors. We receive only a transaction reference and masked card summary.

We do not sell your personal data. We share it only with service providers who help us operate — our logistics partners, payment processors, email platform, and analytics tools — and only to the extent necessary. All providers are contractually bound to keep your data confidential and use it only for the services they provide to us.

5. Cookies

We use strictly necessary cookies to run the site and keep your cart session. We also use analytics cookies (e.g. Google Analytics) to understand traffic patterns. You may disable non-essential cookies through your browser settings; this will not affect your ability to purchase.

6. Data retention

We retain your order data for seven years as required for tax and accounting purposes. Newsletter subscription data is retained until you unsubscribe. You may request deletion of all other personal data by contacting us.

7. Your rights

Depending on your jurisdiction, you may have the right to access, correct, export, or delete the personal data we hold about you. To exercise any of these rights, email us at hello@totatelier.com. We will respond within 30 days.

8. Children

Our services are not directed at children under 13. We do not knowingly collect data from children. If you believe a child has provided us with their information, please contact us and we will delete it promptly.

9. Changes to this policy

We may update this policy from time to time. Material changes will be notified by email or by a notice on this page. Your continued use of our services after any change constitutes acceptance.

10. Contact

TOT Atelier Pvt. Ltd. Studio address: Cochin, Kerala, India Email: hello@totatelier.com